Select Page

Hello!  Welcome to the Captioner Orientation.

Thanks for taking the time to get familiar with Together, we’ll provide fast, high-quality captions to help our clients succeed.

This orientation should take about 15 minutes. We’ll cover:

  1. Logging into
  2. Checking Settings for the Operator View
  3. Releasing captions
  4. Confirming captions are releasing correctly
  5. Troubleshooting


1. Logging into

Your administrator will set up an account for you in You should receive an email that looks like this:

If you don’t see the email, make sure to check your Spam folder.  Note that the link expires in 24 hours, but if that time has expired, you can reset it in the same email.

Once your login is set up, you can enter the session for your event. Your administrator will have given you a direct link to the correct session. The link should look something like this:

(The bolded variables will differ depending on your event).

2. Double-Checking Settings for Operator View – Default

The link your coordinator gives you will have these pre-set, but we recommend double checking the following parts of your setup:

Part A (outlined in blue) shows the source language (the language you are captioning in). Make sure the correct language is selected in green. Also, make sure the button “Autotranslate” is selected in green. The other buttons should remain white/inactive.
Part B (outlined in red) shows the gear icon, which will open a pop-up menu. Click there.

Once the gear icon pop-up appears, make sure that “Toggle plain editor mode” is activated (turned blue).

Then, click anywhere outside of that window (it will save automatically.) You will see the white text area has changed slightly and now indicates plain text editor mode.

2b. (Optional)

If you know your event does not involve translation and would like raw caption options, click here:

Advanced Settings

If you are only doing captioning, you can set to automatically release your words live and discard the need for “newline” or macro commands. Its application will vary depending on your personal software and preferences, so feel free to experiment.

For this setup, you should still check the source language option is correct in the upper left hand area. However, make sure you turn off “Autotranslate” (the button will be white when disabled).

Next, in the same gear icon area where you enabled plain editor mode, you’ll see a second toggle for “Stream plain text as raw captions.” Enable that and click outside of that box to save the selection and return to Operator view.

Then, to get each word to appear in the audience view in real time, enable the “Display raw captions to audience” mode by clicking the speech bubble icon in the upper right area:


3. Releasing Captions

To produce high-quality translations, considers phrasing and context. As a result, you will need to use the “newline” command equivalent in your software or a hard return to release sentences as they’re complete.

If you’d like to experiment with one of our additional features, you can enable our “Expand key macros” option. This will automatically release a segment whenever you end it with punctuation such as a period or question mark. To enable it, look in the upper left of the captioner where you found the language and Autotranslate options. There is a button with a greater-than sign and underscore which will “Expand key macros.”


4. Confirming captions are releasing correctly


The quickest and least invasive way to make sure your captions are releasing correctly is to check’s Audience View. Inside the Operator View in the upper right, you’ll see an icon that looks like a cell phone. Clicking it will bring up Audience View. If prompted, select the appropriate language and see if your captions are displaying.

If they aren’t appearing as expected, do a quick run through and double check the settings mentioned in this article. If you’re still having problems, please contact us right away using the following step’s instructions.

5. Troubleshooting

For on-call support, use the chat box built into the captioner view.  You can open it by clicking the minimized window in the lower right-hand corner:

Then, click on the “Teams” icon at the top.

Finally, type a short description of the problem into the box that says “Request assistance from support staff.” Please try to be specific so we can help you as quickly as possible; some examples would be, “No text is appearing in Audience View” or “The captioner thinks I am using a different language than I need,” etc.  A staff person will join ASAP and communicate with you through this same chat area to resolve the problem.

Once everything looks good, caption the event as normal. Thanks for your hard work!